Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include your name, email, phone number, postal address, profile picture, payment method, and other details you choose to provide.

2. Use of Information

We use the information we collect to provide, maintain, and improve our services, including to facilitate payments, send receipts, provide products and services you request, develop new features, provide customer support, and send safety updates.

3. Location Information

To facilitate ride-hailing services, we collect precise location data about the trip from the Luma app used by the driver and rider. If you permit the Luma app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background.

4. Sharing of Information

We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We may also share information in response to a legal request such as a subpoena, court order, or government demand.

5. Security

Your account is password-protected. We use industry-standard measures to protect the personal information stored in our database. We limit access to your personal information to those employees and contractors who need access to perform their job functions, such as our customer service personnel and technical staff.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@luma.com.